How long does the engagement process take?

The intake and fit check takes about a week. Process mapping and KPI baseline typically complete within 2-3 weeks. From there, we move into delivery with the first KPI impact visible within 90 days. The full engagement duration depends on scope, but our iterative approach means you see value early and continuously.

What happens during the intake phase?

During intake, we focus on understanding your business model, current constraints, existing KPIs, systems landscape, and economic context. We validate mutual fit—ensuring we can actually move the metrics that matter to your business—before moving forward with process mapping.

How is success measured?

Success is measured by KPI movement, not project completion. We define specific metrics during the KPI Blueprint Assessment, including formulas, data sources, measurement cadence, and ownership. Progress is tracked continuously through automated dashboards, and performance fees only trigger when agreed targets move.

Engagement Model

How we work

Our engagement model is designed to reduce delivery risk and tie every initiative to measurable operational results. We start from the business constraint, not from technology.

The Process

What are the six steps in our engagement model?

Each step is designed to reduce risk and ensure alignment before moving forward.

01.

Intake

Short, structured workshops to map Order-to-Cash, Procure-to-Pay, warehouse, and planning flows. The goal is to identify the primary constraint and where value leaks today.

02.

Enlightening

We baseline the KPIs that actually drive throughput, inventory, and operating expense, then build a clear ROI blueprint and measurement plan.

03.

Offer

A scoped proposal aligned to the roadmap, delivery phases, and a value-based pricing trigger once measurement is reliable.

04.

Delivery

Iterative implementation across process, ERP, automation, and AI, with KPI instrumentation built into the solution from day one.

05.

Measurement

Continuous KPI tracking to confirm impact, surface risks early, and activate shared upside or success fees when agreed targets move.

The engagement loop

Intake

Map flows, find constraints

KPI baseline

Measure what matters today

Offer

Scope work and pricing model

Delivery

Iterate with KPIs instrumented

Measurement

Track impact and shared upside

Intake

Map flows, find constraints

KPI baseline

Measure what matters today

Offer

Scope work and pricing model

Delivery

Iterate with KPIs instrumented

Measurement

Track impact and shared upside

FAQ

Questions about our engagement process

Connect

Let's start a conversation

Baseline the KPIs that matter, define the ROI blueprint, and agree on a measurement plan before delivery starts.

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