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Systems
Assistant on a technical catalogue
A large industrial manufacturer with an extensive technical catalogue.
Problem
After a merger, the sales reps were working from two separate sets of technical documents, more than 1,800 between them, with no shared way to find the right product code. Answering a customer meant digging through datasheets, then looking up price, stock and lead time in the ERP. The company's own team had already built a tool for this and rejected it as unreliable.