Case Study
TurbochargerDistributor
Came to us to automate WhatsApp order intake. We ran an Operational Diagnostic first and found three larger problems nobody had quantified. Six months later, $70,000 annual P&L confirmed, with $109,000 full potential identified.
The Client
20 years of history. $6.5 million in annual revenue. 17 employees. 22,000 SKUs in the warehouse. A family-run distributor of turbochargers who came to Velais with a single request: automate the WhatsApp order intake. We never start from solutions. We start from problems.
What we changed
Intrastat outsourced for $17,000/year
Their ERP couldn't handle customs codes, so they paid an external provider to file Intrastat. After D365 Business Central was implemented, Intrastat is generated automatically. Cost eliminated: $17,000 per year.
Extended warranty offered on 5% of orders
They sold an extended warranty but only on e-Commerce orders, leaving $29,000 per year on the table. We embedded warranty into every quote inside the new ERP. New revenue: $29,000 per year.
Workshop repairs tracked on paper
Every workshop job was tracked on a paper sheet. No reconciliation, no spare parts visibility, hiding $21,000 per year of unbilled spare parts. We gave the workshop a terminal connected to the ERP and standardized the repair process. Recovered: $21,000 per year.
WhatsApp orders transcribed by hand
30 percent of orders came in via WhatsApp and were entered manually. The original request. We replaced manual transcription with an AI workflow that turns it into a review-and-confirm step. Saved: $3,000 per year.
Results
$70,000 annual P&L confirmed
Under 6 months payback
$109,000 full P&L potential
22,000 SKUs analyzed
4 issues quantified
Connect
Let's start a conversation
The WhatsApp automation they originally asked for? Worth $3,000 per year. The problems they didn't see? $70,000 per year combined. Start with a Diagnostic and find what's hiding in your operations.
Start with a Diagnostic